Privacy Policy

1. Information We Access

When you use the SoftCookies app, we access certain data from your connected ecommerce platform(s) and authorized third-party services. This access is strictly limited to what is necessary for delivering and maintaining the app’s functionality.

We process only the data required to operate the app effectively and securely. This may include data related to transactions, customer interactions, or platform configurations.

2. How We Use Information

We use the information we access solely to:

• Provide and support the core app functionality
• Maintain performance and ensure service reliability
• Assist with user support and issue resolution
• Improve the service while respecting your privacy

We do not use your data for advertising, profiling, or any unrelated purposes.

3. Data Storage and Retention

We do not store personal or business data unless it is necessary for technical operations, legal compliance, or account support.

Limited information may be logged to support technical operations. This logging data is:

• Kept only while your account is active
• Stored securely using appropriate safeguards
• Used exclusively for technical and support-related purposes
• Deleted in accordance with data protection regulations such as the GDPR when your account is deactivated or upon a valid data deletion request

4. Data Sharing

We do not sell or share your data with third parties. Data flows only between your authorized platforms and services, using secure and authenticated channels.

5. Data Deletion and Regulatory Compliance

SoftCookies complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We respond to verified data access, deletion, or redaction requests submitted through supported ecommerce platforms or directly to us.

Where required by the platform, we subscribe to automated data protection mechanisms such as user data redaction or deletion webhooks. For platforms without such systems, we honor manual requests submitted by you or your customers.

Upon uninstallation of the app, closure of your account, or receipt of a valid data deletion request, all retained data is deleted in compliance with applicable legal timelines and obligations.

6. Your Rights

If you are located in the European Union or another jurisdiction with similar privacy laws, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict how your data is processed
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at: [email protected]

7. Updates

We may update this Privacy Policy to reflect changes in regulations, platform requirements, or how our app functions. The current version will always be available at this URL. Continued use of the app implies acceptance of any updates.

8. Questions

Any questions about this Privacy Policy should be addressed to [email protected] or by mail to: